RETURNS & REFUNDS

RETURNS AND REFUNDS

We accept returns for products in sell able condition in all original packaging and with all original contents within 30 days of purchase for a full credit, exchange, replacement, or case-by case refund, minus all shipping costs. Non-defective items that are opened and/or missing components will be automatically rejected. All returns must be authorized first by phone or email. Returns will be processed in 7-10 business days. Based on the products purchased there are no returns accepted on: e-Liquid, atomizers, clearomizers, cartomizers, drip tips, custom-made, special order, or clearance items. Returns must be postmarked within 7 days of return approval. Please include a detailed note containing any issues with return items. Any misrepresentation of defects may result in the return being denied. In the event of a denial, return postage will be payed by the customer.

PLEASE EMAIL Returns@ModShieldByJojo.com, REGARDING RETURNS, EXCHANGES, AND REFUNDS.

SHIP ALL RETURNS TO:
ModShield ByJojo
Returns/Exchange Department
3450 Service Road
Cleveland, Ohio 44111

A PRODUCT'S COLOR MAY NOT LOOK EXACTLY THE SAME ON YOUR COMPUTER SCREEN AS IT DOES ON OURS. ALL SCREENS ARE DIFFERENT. IN THE EVENT THAT YOU ARE UNSURE OF HOW A PRODUCT WILL LOOK IN REAL LIFE, WE ASK THAT YOU PLEASE CONTACT US FOR MORE INFORMATION BEFORE PLACING YOUR ORDER.

DAMAGED/DEFECTIVE: In the event that an item arrives damaged, defective, or missing items from the order, the customer is responsible for contacting and letting us know, via phone or email, within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.

ORDER CANCELLATIONS: Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items.